BandGigz Help Center

Go to My Profile from the nav. Fill in your act name, location, genre, act size, set length, and base rate. The more complete your profile, the more likely hosts are to book you.

A complete profile includes:

• A clear profile photo
• A bio that describes your style and experience
• Your genre, act size, and typical set length
• Your base rate (minimum per gig)
• At least one YouTube performance video
• Social media links with follower counts

• Click Browse Gigs in the nav
• Filter by genre, location, act size, pay range, or date
• Click any gig card to see full details
• Enter your proposed rate and an optional message to the host
• Click Apply Now

You can propose a rate different from the host's offer — higher or lower. If the gig is marked Negotiable, the host expects to hear counter offers.

After you apply, the host can accept your rate, decline, or send a counter offer. If they counter, you'll see a badge on My Applications and a notification. You can then:

• Accept their counter — a booking is created immediately
• Counter again — propose a different rate back to them
• Decline — withdraw your application

This can go back and forth until both sides agree. Once the host accepts, the booking is created and moves to your My Bookings page. It is confirmed once the host pays the BandGigz booking fee — see "How do I get paid?" below.

The host pays you directly. BandGigz is not in the middle of it — we never collect, hold, or forward the money for your performance. You and the host settle it between yourselves, the same way you would with a booking you found on your own.

Here's the whole sequence:

• You and the host agree a rate.
• The host pays BandGigz a booking fee of 10% of that rate. This confirms the booking — it is the only money that passes through BandGigz, and you are not charged anything.
• You get a notification that the booking is confirmed, with the date, the address, and your amount.
• Use the Messages thread on the booking to agree how and when the host pays you — cash on the night, a bank transfer, a payment app, whatever you both prefer. Many artists ask for half up front and half on the night.
• You perform, and the host pays you the agreed amount.

There is no bank onboarding, no payout to wait for, and no approval step. You do not need to set anything up before you can be booked.

No. We never ask for them and we have no way to store them. Because the host pays you directly, there is nothing for BandGigz to pay out, so there is no bank account to connect and no payout details on file.

The only payment BandGigz processes is the host's booking fee, and that goes through our payment processor's own secure hosted checkout. Card numbers are entered on the processor's page, not ours — BandGigz never sees or stores them.

Whatever payment details you share with a host to get paid — a payment-app handle, an invoice, a preference for cash — you share directly with them. Treat that the way you would with any other client.

For more detail on how payment data is handled, see our Privacy Policy, Section 5.

There is no approval step to wait on and nothing for BandGigz to release — your fee never passes through us. If a host doesn't pay, start by messaging them through the booking thread, or tap Call host on the booking to speak to them without either of you sharing a number. Most cases are a genuine delay rather than a refusal.

If that doesn't resolve it, report it. Open the booking on your My Bookings page and use Dispute to tell us what happened. You have 30 days from the performance date to report non-payment.

This is why the booking Messages thread is worth using: an agreement in writing about when and how you'll be paid is the record you'll want if it goes wrong.

BandGigz uses strikes, not monetary penalties. We do not charge fees or take money from artists or hosts for cancellations. Instead, cancellations are tracked on profiles so both sides can make informed decisions:

• 72+ hours before the gig — Clean cancellation, no strike. The gig is relisted for other artists.
• 24–72 hours before the gig — Short-notice cancellation. You receive 1 strike on your profile.
• Under 24 hours before the gig — Late cancellation. You receive 1 strike on your profile.

This works the same way for both sides. The timing rules above apply to a host cancelling a confirmed booking too: 72+ hours out is clean, and cancelling within 72 hours adds 1 strike to the host's account. (Separately, a host who accepts a booking but never pays the booking fee by the deadline also receives a strike.)

Cancelling does not cost anyone money. The host's booking fee is refunded in full whenever a confirmed booking is cancelled — whoever cancels, and whatever the timing. The strike is the consequence, not a charge.

Strikes are issued for short-notice or late cancellations, for no-shows, and for a substantiated report of non-payment, and they apply to both artists and hosts. They accumulate on a single count regardless of how they were earned. Here's what each level means:

• 1 Strike — A warning is recorded on your account. An artist's strike count is visible to hosts reviewing their applications.
• 2 Strikes — Your account is flagged for review. You may be restricted from new activity pending review — an artist from applying to gigs, a host from posting gigs or confirming bookings.
• 3 Strikes — Your account is suspended pending review. An artist cannot apply for gigs and a host cannot post gigs or confirm bookings until BandGigz reviews the account. A suspension may result in permanent termination at our discretion.

Strikes do not expire automatically. If you believe a strike was issued unfairly — for example, documented emergency, illness, or a miscommunication on the host's side — use the contact form at the bottom of this page and we'll review it. We clear strikes in good-faith appeals on a case-by-case basis.

A no-show — failing to appear for a confirmed booking without canceling — is treated more seriously than a late cancellation. A no-show may result in:

• An immediate strike on your profile
• A report filed by the host, which BandGigz reviews
• Additional review of your account, including possible immediate suspension at BandGigz's discretion

If something serious happens — emergency, medical issue, vehicle breakdown — reach the host immediately. Tap Call host on the booking rather than relying on the message thread; on gig day nobody is watching their inbox. Then reach out to BandGigz through the form at the bottom of this page. We take context into account when reviewing these situations, but the baseline rule is that confirmed bookings must either be performed or canceled through the platform in advance.

The host is notified immediately of your cancellation, and their booking fee is refunded in full. BandGigz will make reasonable efforts to notify other applicants in the queue for that gig — in the order they applied — to give them an opportunity to fill the slot before the gig is relisted publicly.

After the gig, the host can rate your performance out of 5 stars and leave a written review. Reviews appear on your public profile and help other hosts decide whether to book you.

Your overall rating is the average of all your ratings. It's visible to every host on the platform.

You also get the opportunity to rate the host — your feedback helps other artists know what to expect. Reviews are shown publicly as "Verified Artist" or "Verified Venue" without a specific name attached.

Go to Venue Profile from the nav. A complete profile makes artists more confident accepting your bookings.

Include:

• Your venue logo or a clear photo
• Venue type, capacity, and address
• A description of the vibe, stage setup, and what artists can expect
• Up to 5 venue photos
• YouTube videos of past performances if available
• Social media links

• Click Post a Gig in the nav
• Fill in the event name, date, start time, load-in time, and duration
• Select the genre and act size you're looking for
• Enter your opening pay offer and whether it's negotiable
• Add venue address and any notes for artists (parking, equipment, dress code)
• Optionally upload an event flyer
• Click Post This Gig

Your listing goes live immediately and artists can apply right away.

• Go to Applicants in the nav
• Click Profile on any applicant to see their full profile, videos, and ratings
• Accept their rate, send a counter offer, or decline
• Once you accept, a booking is created automatically

If you have a multi-act gig, accepting one artist doesn't close the listing — it stays open until all spots are filled.

You pay the artist directly. BandGigz only charges its booking fee. We do not collect, hold, or forward the money for the performance — that is between you and the artist, and we are not a party to it.

Here's the sequence:

• You accept an artist's application. The booking is created but not yet confirmed.
• You have a short window (1 to 72 hours, depending on how close the performance date is) to pay the BandGigz booking fee — 10% of the agreed rate. If you miss the deadline, the booking is cancelled automatically and your account receives one strike.
• You pay the fee on a secure checkout page hosted by our payment processor. The booking is confirmed and the artist is notified.
• You and the artist agree how and when you'll settle the rest, using the Messages thread on the booking. Cash, bank transfer, a payment app — whatever suits you both. Many artists ask for half up front and half on the night.
• The artist performs at your venue, and you pay them the agreed amount directly.

There is no approval step and nothing to release. Once the artist has been paid, the booking is done.

Yes — in full, in every case where the booking doesn't go ahead. That covers all of these:

• The artist cancels, or fails to appear
• You cancel the confirmed booking — at any point before the performance, whatever the notice
• BandGigz cancels the booking, or something on our side goes wrong

The refund goes back to the card you paid with. There is no deduction and no processing charge withheld.

Cancelling inside 72 hours still adds a strike to your account under the cancellation policy — that consequence applies whether or not you're refunded, and is not a charge. See Terms of Service, Section 8.

That's for you and the artist to agree — BandGigz doesn't set it, enforce it, or process it. Use the Messages thread on the booking to settle it as soon as the booking is confirmed, so nobody is guessing on the night.

A common arrangement is half at booking and half after the set, but plenty of hosts simply pay in full on the night. Cash, bank transfer and payment apps are all fine. Ask the artist what they prefer.

Get the arrangement into the Messages thread rather than settling it verbally. If there is ever a disagreement, that written record is what both of you will want — so if you do sort it out on a call, drop a line in the thread afterwards confirming what you agreed.

If you need to reach the artist quickly, the booking has a Call artist button that connects you without either of you seeing the other's number. See "Can I call the other party without sharing my number?" below.

Go to your Bookings page and click Dispute within 72 hours of the performance date. Describe what went wrong in detail. BandGigz reviews every report and records a written decision, which both you and the artist can see.

Valid reasons include: the artist no-showed, the performance was materially shorter than agreed, or major unprofessional behavior.

Frivolous or bad-faith reports may result in a strike on your own account. See Terms of Service, Section 8 for details.

If an artist cancels, your booking fee is refunded in full, your gig is relisted, and BandGigz will make reasonable efforts to notify other applicants in the queue for that gig — in the order they applied — so you have the best chance of filling the spot.

Artists who cancel short-notice receive strikes on their profile under the cancellation policy. At 3 strikes their account is suspended. You can see an artist's strike status when reviewing applicants.

For short-notice cancellations, we recommend checking your Applicants page right away and messaging promising candidates directly.

If an artist fails to appear for a confirmed booking without canceling:

• Go to your Bookings page and click Dispute on the no-show booking. Describe what happened.
• BandGigz will review and may issue a strike to the artist, additionally flag or suspend their account depending on the severity, and protect your account standing.
• Your BandGigz booking fee is refunded — contact us through the form below if it hasn't come back.
• You simply don't pay the artist. Their fee was never with BandGigz, so there is nothing for us to withhold. If you had already paid them in advance, recovering it is a matter between you and them.

Yes. Go to your Bookings page and click Cancel Booking. The booking is cancelled, the artist is notified, your gig is relisted, and your booking fee is refunded in full.

Cancellations are timed, and they carry strikes — the same ones artists get.

• 72+ hours before the performance — clean cancellation, no strike.
• 24–72 hours before — short-notice cancellation. 1 strike on your account.
• Under 24 hours before — late cancellation. 1 strike on your account.

Strikes accumulate on the same thresholds as everyone else: 2 flags your account for review, 3 suspends it. Please cancel as early as you can — artists plan their schedules around confirmed bookings and turn down other work to hold a date, so a last-minute cancellation causes real financial harm.

As the host you are responsible for being ready to receive the artist at the agreed load-in time and for having the space prepared for the performance. If the venue is closed, unstaffed, or otherwise unavailable when the artist arrives for a confirmed booking, this may be treated as a host-side no-show.

The artist can report it, and BandGigz will review. A host no-show may result in account review, strikes on your profile, and suspension if it happens repeatedly. The artist turned down other work and travelled to the date, so we treat this as seriously as an artist failing to appear.

BandGigz cannot pay the artist on your behalf — we never hold the performance payment. Whether you owe the artist their fee for a booking they showed up to and you did not honor is between you and them, and is a matter they can pursue directly.

After each completed booking, the artist has the opportunity to rate their experience at your venue out of 5 stars. They can leave a written review visible on your public profile.

Your overall rating is the average of all artist ratings. Artists browse this when deciding whether to apply to your gigs.

Reviews are shown publicly as "Verified Artist" or "Verified Venue" without a specific name attached. The best way to maintain a high rating is to be professional, have your space ready on time, communicate clearly, and pay the artist promptly and in full.